A lean, focused team building AI Employees for healthcare and professional service businesses where trust, speed, and compliance are non-negotiable.
Acrion.ai was founded by Jacob Johnson in Knoxville, Tennessee to solve a problem he saw firsthand: healthcare and service businesses losing customers not because of bad service, but because of slow follow-up, missed calls, and invisibility in AI-powered search. The businesses doing the best work were losing to the businesses answering the phone first.
Every engagement starts with the Systems & Operations Consult, a structured review built on Acrion's Blind Spot Protocol that finds where an operation is actually losing customers: lead response, call handling, follow-up, AI search visibility, and compliance tracking. We then build and manage the AI Employees that close those gaps. Every AI Employee is built for the client's business, trained on their terminology, their workflows, and their compliance requirements. We are not a generic chatbot platform.
Our deepest vertical is home care and senior care, where we work with franchise networks including Right at Home locations across the country. We also serve physical therapy clinics, medical practices, and other professional service businesses. All infrastructure is HIPAA compliant, with BAAs executed for every healthcare client before any PHI is processed. Read more on our HIPAA compliance page.
Jacob has spent his career at the intersection of AI automation, enterprise sales, and healthcare technology. He builds production systems -- not prototypes -- and has deployed VoiceAI and SMS AI infrastructure for senior care franchise networks operating at scale.
Before founding Acrion.ai, Jacob recognized a gap that no off-the-shelf software was filling: healthcare businesses needed AI that understood their compliance requirements, their patient relationships, and their operational realities. Not a generic chatbot. A real AI Employee built for their specific environment.
Today, Acrion.ai's AI Employees handle lead qualification, inbound calls, reputation management, and AI search visibility for home care agencies, medical practices, and franchise networks across the country.